Basic Info

Job Description

The purpose of this job is to exceed customers’ expectations by focusing efforts to provide a high level of service e.g. lead time improvements, special order handling along with financial savings through supplier negotiation and transportation. To proactively work with securing quality, deviations, problem solving, and driving improvements which enable the standard order flow.

This role will be based in SG APDC (1 Gul Circle), and acts as the main point of contact for order support including but not limited to:

• Special order handling, non-standard certificate, red button
• Purchase order management
• Order administration and lead time improvements (expedites, emergency breakdowns, alternate Supply chains).
• Supplier performance internal/external and quality handling
• Performance analysis, DOTp/slow moving/obsolescence/BY replenishment/quarterly segmentation.
• Orders support data management and support activities
• Special order requirements, manual supplier purchase order handling (quality, price and lead time).
• Negotiate purchase price variance savings (PPV) and optimal transportation mode.
• Proactively handling and communication of deviations.
• Developing and improving day to day customer/supplier relationships

Job Requirements

• Certificate/Diploma in Customer’s relationship or equivalent experience
• 1-2 years of experience in order handling process/planning process
• Have some experience in improvement tools, eg 5S, Six Sigma, Kaizen
• Basic knowledge in Microsoft applications
• Effective problem-solving skills.
• Able to communicate clearly and efficiency in English.
• Detailed and organized.