Basic Info

Job Description

Client Relationship Management & Retention

• Build and maintain trusted partnerships with corporate clients, developing a deep understanding of their business goals and travel requirements.
• Act as a strategic advisor, delivering tailored travel solutions, ensuring service excellence, and managing key stakeholder relationships (including BCD).

• Drive client satisfaction and loyalty through consistent service quality, proactive risk management, and issue resolution.

   

Revenue Growth & Strategic Account Planning

• Develop and execute strategies to expand revenue across client accounts through renewals, negotiations, and upsell opportunities.
• Create comprehensive account plans aligned with client and organizational objectives, identifying opportunities for innovation, program expansion, and added value.

• Leverage market insights, client data, and performance analytics to uncover new growth opportunities in business travel and MICE.

   

Leadership & Collaboration

• Lead, mentor, and develop a high-performing team of account managers and MICE specialists, fostering a collaborative, performance-driven culture.
• Partner cross-functionally with Sales, Operations, Product, Finance, Marketing, and Event Management teams to deliver integrated travel and MICE solutions.

• Ensure seamless handover from sales to account management by collaborating closely with the client acquisition team during onboarding.

   

Forecasting & Market Insights

• Deliver accurate revenue forecasts and business reports to senior leadership, segmented by travel and MICE categories.
• Monitor market trends, client behavior, and competitor activity to provide insights that shape business strategy.

Job Requirements

• Bachelor’s degree in business, Marketing, or related field. An MBA is preferred.
• Proven experience in a leadership role within account management, sales, or customer success.
• Proficiency in MS Office, financial software, and ERP systems (e.g., Sabre, Powersuite, online booking platforms).
• Dynamic leader with a proven record of inspiring and managing high-performing teams across sales, account management, and customer success.
• Strong expertise in the travel sector with comprehensive destination insights, preferred experience in the travel industry, with airlines, online travel, or related sectors also highly relevant.
• Proven expertise in B2B sales with corporate clients, with a strong background in MICE and a track record of driving revenue growth through successful key account management.
• A track record for recruiting and developing staff in line with growth plans.
• Available to travel when needed for client meetings and industry functions.