Basic Info

Job Description

• Proactively engage potential customers via phone with confidence and professionalism.
• Deliver persuasive and structured sales pitches, clearly explaining product features and benefits.
• Effectively handle customer objections and close sales to achieve conversion targets.
• Educate customers on the full range of insurance products and services, presenting strong value propositions.
• Accurately capture customer information and process applications/orders in a timely manner.
• Address customer inquiries and concerns with empathy while maintaining a high standard of customer service.
• Consistently meet or exceed individual and team sales targets.
• Ensure compliance with company policies and regulatory requirements.

Job Requirements

• Minimum SPM qualification or equivalent.
• Proficient in both English and Bahasa Malaysia (spoken and written).
• At least 6 months of experience in telesales, sales, or a related field.
• Experience in a contact center or call center environment is an added advantage.
• Strong communication, persuasion, and negotiation skills.
• Comfortable working in a target-driven, commission-based environment.
• Quick learner with the ability to understand and explain products clearly.
• Prior experience in insurance or financial services is a plus, but not mandatory.