Basic Info

Job Description

Summary

The Technical Account Manager is responsible for providing technical services, system operations, and maintenance support across cloud platforms. This role ensures the stability, efficiency, and security of cloud environments while supporting client projects and collaborating with internal teams to deliver successful cloud solutions.

Job Descriptions

• Work closely with Business Development team on opportunities.
• Provide technical services and support to clients, ensuring system reliability and customer satisfaction.
• Perform operations and maintenance tasks for cloud environments, including monitoring, troubleshooting, and optimizing system performance.
• Administer operating systems and databases, ensuring high availability and data security.
• Collaborate with internal teams and client IT departments to ensure smooth project delivery and system handover.
• Conduct solution reviews, diagnose complex issues, and apply cloud best practices.
• Prepare and maintain technical documentation, reports, and operational guidelines.
• Stay updated with cloud technologies and contribute to continuous improvement of operational processes.

Job Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proficiency in Alibaba and/or Huawei public clouds.
• Strong understanding of computing, networking, security, container orchestration, and infrastructure-as-code.
• Familiarity with programming/scripting (Python, Java, etc.) and CI/CD pipelines.
• Proven ability to design high-availability, cost-effective architectures.
• Experience with cloud migrations or new cloud-native system builds.
• Capable of bridging technical and non-technical stakeholders; delivering concise documentation and guidance.
• History of leading solution reviews, troubleshooting complex issues, and driving best practices adoption.
• Adept at diagnosing and resolving multifaceted cloud challenges.
• Keeps current with evolving cloud trends, championing ongoing innovation.
• Possess strong communication and interpersonal skills, be able to work closely with product, sales, and management to propose viable technical strategies, clearly communicate trade-offs and decisions.