Team Member - Office Order Support
Last updated 2 weeks ago
About the Company
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – mainly in energy, the environment, food and the marine industry.
Our company was founded on a single brilliant invention, and innovation remains at the heart of everything we do. With more than 3700 patents, we provide worldwide solutions in areas that are vital to society both today and for the future.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.
Job Description
The purpose of this job is to exceed customers’ expectations by focusing efforts to provide a high level of service e.g. lead time improvements, special order handling along with financial savings through supplier negotiation and transportation. To proactively work with securing quality, deviations, problem solving, and driving improvements which enable the standard order flow.
This role will be based in SG APDC (1 Gul Circle), and acts as the main point of contact for order support including but not limited to:
- Special order handling, non-standard certificate, red button
- Purchase order management
- Order administration and lead time improvements (expedites, emergency breakdowns, alternate Supply chains).
- Supplier performance internal/external and quality handling
- Performance analysis, DOTp/slow moving/obsolescence/BY replenishment/quarterly segmentation.
- Orders support data management and support activities
- Special order requirements, manual supplier purchase order handling (quality, price and lead time).
- Negotiate purchase price variance savings (PPV) and optimal transportation mode.
- Proactively handling and communication of deviations.
- Developing and improving day to day customer/supplier relationships
Job Requirements
- Certificate/Diploma in Customer’s relationship or equivalent experience
- 1-2 years of experience in order handling process/planning process
- Have some experience in improvement tools, eg 5S, Six Sigma, Kaizen
- Basic knowledge in Microsoft applications
- Effective problem-solving skills.
- Able to communicate clearly and efficiency in English.
- Detailed and organized.
Why this job?
We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success.
We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.