Team Leader (Customer Support) - Native Korean | Travel Industry

Come and join our client's team now!

What you can expect from them:

• Our location is nearby shopping malls and housing area
• Fun and exciting staff activities every month
• There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.

• To ensure desired customer delight by providing satisfactory response to
customer interaction.
• Manage Customer Interactions through Inbound & out bound voice contact
through his/her team for the
• various services.
• Evolve more effective work process for improving customer interactions.
• Constantly monitor & review performance metrics for achievement of objective.
• Contribute inputs towards sales & marketing plans.
• To interface with respective work centre for resolution of complaints.
• Manage resolution of billing queries /Issues.
• To track & ensure closure of complaints.
• To effectively manage Contact Centre operations for constant performance
achievements.
• Identify relevant training needs of agents & ensure effective implementation.
• Effectively manage shift operations.
• Interface with IT/HR/ Training/Quality.
• Collate data & generate MIS report.

ATTITUDE
• Positive
• Customer-centric
• Fast paced and prompt
• Achievement oriented
• Energetic and Enthusiastic
• Dressing appropriately

SKILLS
• Spoken Communication skills
• English Language skills
• Proficient in MS Office & Computer skills
• Probing skills
• Analytical skills
• Influencing skills
• Interpersonal skills
• Leadership qualities
• Problem Solving skills
• Counselling skills

KNOWLEDGE
• Qualification: Graduate
• Experience: 3-5 Years experience. The incumbent should have experience in the
field of customer service (call centre exposure must)