Team Lead - Mandarin Speaker (Outsourcing)

Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.

• Provide mentorship, guidance, and career development to members of their team. 
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. 
• Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. 
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. 
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. 
• Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals. 
• Managing the day-to-day activities of the team. 
• Empowering team members with skills to improve their confidence, product knowledge, and communication skills. 
• Conducting quarterly performance reviews.

• Bachelor’s degree or equivalent diploma. 
• Minimum 2-3 years of people management experience as TL. 
• Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format. 
• Must be able to spot trends and tendencies with data and drives team to look for insights. 
• Strategic thinker with strong analytical and creative problem-solving skills 
• Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution. 
• Significant experience in a complex fast paced environment 
• Passion for ensuring an excellent user experience