Supervisor in Website Contents Management (Digital Marketing)

こちらの会社では、日本、中国、韓国などアジア地域で45年以上の実績を持ち、蓄積したノウハウに基づき、以下の統合型コールセンターサービスを提供しています：

- コールセンター
- ソーシャルメディアマネジメント
- 顧客の声分析
- デジタルマーケティング
- eコマースソリューション

• Maintenance of web properties with an emphasis on updating web content.
• Manage a project through managing tasks and reporting status to management.
• Supervise a group of team leaders and agents while coaching and executing action plans.
• Provide detailed analysis of errors and feedback to respective team through recommending ways to improve quality score.
• Interact closely with team leaders and identify issues to consistently update operation manual.
• Review completed tasks and maintain operation quality to ensure the performance meet SLA and KPI.
• Maintain good relationship with client while directly receiving tasks, reporting status, and discussing issues.
• Assist with challenging client requests or issue escalations as needed.
• Review and analyse daily/weekly/monthly/quarterly and annual operations and report to client
• Perform other duties as assigned.
   

• Japanese Language Skill - Biz Level
• English Language Skill - Internal Communication Level
• Have at least 2 years of experience in relevant field/industry