Basic Info

Job Description

• Deliver support to dealers and customers by offering guidance, troubleshooting, and consultation on software products through phone, email, and remote sessions.
• Maintain detailed records of all activities, including inquiries, issues, customer feedback, and the solutions provided.
• Continuously follow up on unresolved tasks internally and externally to ensure all customer inquiries are properly addressed.
• Demonstrate the ability to work effectively both independently and as part of a team.
• Perform additional tasks as assigned by team leaders when necessary.

Job Requirements

• Diploma or Degree qualification
• Proficient in both English and Bahasa Malaysia.
• Fluency in Mandarin is a plus, as the role involves interaction with Mandarin-speaking clients.
• Customer-oriented with a patient and service-driven attitude.
• Experience or familiarity with accounting systems or software support is an advantage.
• Open to fresh graduates—encouraged to apply.

Additional Information

• Fixed office working hours Monday - Friday | 9am - 6pm
• Parking Subsidy
• Full-stocked fridge and pantry: coffee, tea, biscuits and etc.
• Medical, Dental and Optical benefits, Hospitalization & Surgical Insurance and Group Personal Scheme.
• Training and guidance provided
• Smart casual working attire