Basic Info

Job Description

• Act as the primary point of contact (SPOC) for all HR-related matters.
• Promote employee awareness of company policies, procedures, and HR guidelines.
• Manage and organize documentation related to administrative hearings and evidentiary processes.
• Collaborate with Operations to conduct performance reviews and coaching sessions for underperforming employees, with the goal of enhancing productivity and job stability.
• Strengthen communication and collaboration between HR, Delivery, and Support departments.
• Engage with Delivery teams and Department Heads to understand unique challenges, develop strategies, and implement initiatives to reduce attrition and improve employee satisfaction.
• Participate actively in performance management reviews.
• Perform root cause and deep dive analyses to identify the major drivers of employee attrition and dissatisfaction.

Job Requirements

• Bachelor’s degree in any field (preferably in Human Resources, Psychology, Sociology, or related areas).
• 1–2 years’ experience as an HR Generalist.
• Broad understanding of various HR functions, including Employee Relations, Labor Relations, Compensation & Benefits (C&B), Health & Safety, Data Management, and Employee Engagement.
• Solid knowledge of corporate compliance and labor law practices.
• Familiarity with DOLE Compliance, Occupational Safety and Health (OSH) regulations, Labor Laws/BWC, and Government Benefit Programs.
• Strong foundation in disciplinary processes (e.g., Show Cause Memo (SCM), Notice to Explain (NTE), Notice of Decision (NOD), Preventive Suspension (PS)).
• Working knowledge of performance management processes (e.g., regularization reviews, Performance Improvement Plans (PIP), and annual appraisals).
• Process-oriented mindset with a track record of driving innovation and process improvements.
• In-depth understanding of BPO/IT industry standards.
• Ability to work independently and take initiative.
• Excellent written, verbal, and presentation skills.
• Comfortable working with various levels of the organization.

Additional Information

• Must be fluent in spoken Japanese and English.
• Job Type: 1-year renewable contract
• Work Arrangement: Fully on-site (office-based)
• Working Days: Monday to Friday
• Working Hours: 9:00 AM – 6:00 PM
  
  Additional Benefits:
• Medical coverage up to USD 80,000 per individual (applicable for self, spouse, and children).
• Optical allowance up to USD 120 per individual (claimable after 1 year for permanent/converted employees).
• Dental benefit up to USD 500 per individual (claimable after 1 year for permanent/converted employees).
• Annual Leave: 10 days per year (increased to 12 days after 2 years; prorated).
• Medical Leave: 14 days per year (in accordance with local labor laws).
• Bereavement Leave: 3 working days in the event of death of immediate family members (spouse, children, or parents).
• Maternity Leave: 98 consecutive days for female associates (starting up to 30 days before or after the expected delivery date).
• Paternity Leave: 7 days of paid leave within 30 days following the birth of a child.