Basic Info

Job Description

You will be assisting clients with administrative and advisory services, ensuring all processes are handled efficiently and accurately. You will be responsible for staying up-to-date with relevant policies and regulations to provide high-quality service. Attention to detail and accuracy will be key in delivering excellent results.

 

Job Responsibilities:

• Manage client applications and related documentation.
• Liaise effectively with clients to collect necessary documents and ensure all required materials are properly prepared.
• Provide guidance on proper documentation and offer advisory support based on a strong understanding of applicable policies and procedures.
• Ensure accuracy and completeness in all paperwork and processes.
• Deliver outstanding customer service and maintain high standards of professionalism.
• Respond to client inquiries and assist with follow-ups after document processing within the company’s response time.
• Maintain and update tracking sheets accurately and in a timely manner.
• Perform any other duties as assigned by management.

Job Requirements

• Minimum Diploma qualification in hospitality, mass communication, logistics, or a related field.
• Strong verbal communication skills in CN and proficient written English.
• At least 3 years of experience in a client-facing role.
• No prior experience in this field is required as on-the-job training will be provided.
• Strong time management skills and the ability to handle a high volume of digital documents.
• Ability to plan workload effectively and meet deadlines.