Sales Specialist (Inside Sales)

About Oyen Insurance
Oyen is a digital-first insurance platform that provides insurance protection to customers in Malaysia. With our first pet insurance product to market, we work with our vet partners to offer personalised pet healthcare protection, wellness and benefits to pet owners.

Our early investors include Iterative, Hustle Fund, former leaders and employees of silicon valley/ global tech companies such as Airbnb, Facebook and Rocket Internet (Zalora, Easytaxi).

Read our Community Manifesto!
https://www.oyen.my/post/oyen-community-manifesto

Why should you join us?

• If you are interested in disrupting a US$5 trillion dollar industry and being at the heart of the action of the one-in-a-lifetime transformation of insurance going digital
• If you want to work with experienced and passionate entrepreneurs who have built and witnessed hypergrowth in big tech companies like Airbnb, as well as leaders with experience working as venture builders for a large Malaysia telco company.
• If you love pets and want to be the pioneer in developing the pet healthcare industry through our pet insurance product.
• If you love building communities and growing them organically
• If you enjoy working in a high-paced environment with some uncertainties but high opportunities and freedom to experiment and make mistakes you can learn from

About the Role

• We are looking for rockstar customer sales to join our growing team. You will be the face and voice of Oyen Insurance and will be responsible for building deep customer relationships and growing our customer base.
• You will manage all inbound leads for our pet insurance product (and in the future, other products), and convert them into paying customers through empathetic and consultative sales.

Duties and Responsibilities

• Handle and convert inbound customers’ inquiries across multiple channels: WhatsApp, Social Media, inbound and outbound calls
  • Develop an understanding of the client’s needs and questions
  • Pick-up inbound calls and queries
  • Make outbound calls and develop rapport with our customers
  • Explain and educate customers on eligibility, product coverage, and exclusions
  • Delight and surprise customers with our exceptional customer service and interactions
  • Convert leads into paying customers
• Able to achieve daily, weekly and monthly call and sales targets
• Support and convert leads during offline campaigns and events such as pet exhibitions
• Manage a portfolio of clients ensuring customer retention and high satisfaction, reviewing the adoption of other products.
  • Develop and maintain a smooth and strong relationship with the customers to strengthen loyalty and retention
  • Work closely with our digital marketing team to share insights about customer’s needs, challenges, and behaviour for us to strategically create content to reach more customers
  • Design and implement customer retention policies
  • Participate in strategic cross-functional projects to improve processes

• Ideal: 1-2 years of experience in a sales or customer-facing role ideally at a startup
• Ability to instantly build rapport with customers and good with closing sales
• Self-motivated and driven to achieve targets set by the team leader
• A good listener and have the ability to empathise with customers and stakeholders
• Communications: Highly communicative, energetic, loves building relationships and rapport with others and in general a people-person
• Adaptable and able to cope with uncertainties in a startup environment
• Someone who takes ownership of his or her work and understands the importance of accountability
• Receptive to constructive criticism and open to coaching
• Have good attention to details
• Languages: Ideally able to speak and write in all 3 Bahasa Malaysia and English, Mandarin (Simplified)