Basic Info

Job Description

• Serve as the primary liaison for owners and residents on all property-related enquiries, feedback, complaints, and service requests.
• Coordinate and follow up with maintenance personnel, cleaning contractors, and building management to ensure issues are addressed promptly and effectively.
• Perform administrative duties including:
  • Collection of maintenance fees and other related payments
  • Issuance of receipts and accurate record-keeping
  • Entry of transactions into accounting and reporting systems
• Communicate and liaise with landlords, tenants, and vendors through formal channels such as email, messaging platforms, and phone calls.
• Assist in property inspections, maintenance coordination, site viewings, and handover activities in collaboration with the Sales and Maintenance teams.
• Compile and prepare regular reports on maintenance activities, complaints, and operational matters for management review.
• Act swiftly and responsibly in emergency situations or incidents.
• Build and maintain positive working relationships with residents, the Joint Management Body (JMB), and other key stakeholders.
• Undertake additional tasks and responsibilities as assigned by the supervisor.

Job Requirements

• At least 1 year in coordinating or customer service related position.
• Excellent coordination skills and high sense of responsibility.
• Able to thrive in a fast-paced environment. Strong time management skills with the ability to prioritize tasks and perform well under pressure.
• Excellent communication in English and Bahasa Melayu and Mandarin.