Native Japanese speaker Operation Specialist (Global e-commerce)

こちらの会社では、日本、中国、韓国などアジア地域で45年以上の実績を持ち、蓄積したノウハウに基づき、以下の統合型コールセンターサービスを提供しています：

- コールセンター
- ソーシャルメディアマネジメント
- 顧客の声分析
- デジタルマーケティング
- eコマースソリューション

• Execute overall website operations on both the frontend and backend
• Execute website content strategy
• Execute website SEO strategy and others related to promotional plans
• Respond promptly and courteously to inquiries and requests from clients
• Oversee day-to-day operation and management of the website
• Lead website-related projects and monitor progress
• Analyse website data, generate reports, and propose improvements
• Lead the website team and support team members
• Respond promptly to user feedback and inquiries
• Ensure compliance with website-related legal regulations and compliance
• Support for superiors and cooperation among managers

• Technical Knowledge and Skills: A deep understanding of products or services and the ability to solve problems effectively, proficiency in web development, design, SEO, and other technical aspects
• Communication Skills: Having clear and effective communication skills to facilitate smooth interactions with the client, team members, and external parties
• Experience in Website Backend Management: Accumulating experience in managing website backend management such as product listing, frontend monitoring, system data modification, Inventory update, banner registration, etc.
• Experience in Team Management: Having experience in understanding clients’ needs and requests, and collaborating with other team members to achieve objectives – Nice to have
• Experience in simple tasks such as image editing – Nice to have
• Experience in Email Marketing such as contents placement, segment setting and tag implementation, schedule setting and delivery execution – Nice to have
  Office Skill:
• Microsoft: Excel (PIVOT, VLOOKUP and general functions), Word and Power Point
• Code: HTML, liquid, Java Script, SQL, XML and CSS
• Shopify Tools
• English - Upper Intermediate Level *Writing and Speaking
• Japanese - Native Level *Writing and Speaking