Basic Info

Job Description

• Responsible for handling telephone or video calls based on demand to render the meaning of conversations in the consecutive mode of interpretation between Mandarin speakers and English speakers.
• Ability to process information quickly and concisely, recognize sensitive cultural differences, and is professional and courteous at all times.
• Use appropriate industry terminology and understand common industry procedures and practices.
• The calls may involve simple or complex, non-technical or technical subjects in Healthcare, Government, Insurance, Finance, Utilities, Travel and Hospitality, 911 emergency services, Law Enforcement, Courts, and General Business.

Job Requirements

• Native fluency in English and Mandarin 
• Advanced skills in cultural dynamics (cultural implication and idiomatic expression) of both Mandarin and English
• Thorough knowledge of medical and other industry terminology; ongoing study of glossaries and training materials including scripts provided by our clients
• Completion of at least high school education onwards
• Education in languages/translation/interpretation and/or healthcare-related fields preferred
• A verifiable certificate from an approved medical interpreter certification provider would be an added advantage
• The hiring process will include written and audio language assessments
• Must be able to look at a computer screen without significant difficulty or fatigue throughout the duration of scheduled shift
• Be able to constantly operate a computer monitor, keyboard and mouse
• Must be able to remain in a stationary position during the majority of scheduled shift

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