Basic Info

Job Description

• Customer Online Consultation and Support:
  • You will be the primary point of contact for customers through online platforms, addressing their queries and concerns in a timely and professional manner.
  • Your role is to provide accurate, clear, and concise answers to customers, ensuring their issues are resolved or their questions answered to their satisfaction.
  • You'll need to be knowledgeable about the company’s products or services and able to provide troubleshooting or clarification as necessary.
• Effective Communication and Collaboration:
  • Maintain an open line of communication with other departments such as sales, technical support, or logistics to ensure customer needs are met quickly and accurately.
  • You will collaborate with internal teams to gather required information or escalate issues that may need further attention or expertise.
• Exceeding Customer Expectations:
  • The goal is not only to meet basic customer service standards but to go above and beyond in providing an exceptional customer experience.
  • This includes ensuring customers feel heard, valued, and that their concerns are addressed efficiently.
  • You will also ensure that customers are provided with accurate and complete information, which helps build trust and satisfaction.
• Team Collaboration and KPI Achievement:
  • You will work as part of a team, aiming to achieve shared goals and targets related to Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
  • KPIs could include response time, resolution time, customer satisfaction ratings, or issue escalation rates, while SLAs are the predefined expectations for service delivery such as response time or resolution time.
  • Active participation in team efforts to achieve these targets will be crucial to your role.

Job Requirements

• Proficient in both Korean and English, with the ability to converse fluently in both languages.
• Must hold a minimum of TOPIK Level 4 or higher, or be a graduate of a university in Korea.
• Educational qualifications: SPM, UEC, O-level, or equivalent and above.
• Willing to work in a 24/7 rotational shift schedule.
• Fresh graduates are encouraged to apply.
• A minimum of six months of customer service experience is preferred, but not required.

Skills