Key Account Manager - Chemical (Pest Elimination)

In a world with increasing water shortage and contamination challenges, our client helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Our client provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

• Manage the key Accounts (KA) portfolio ensuring delivery of objectives in terms of growth and exceeding the budget target.
• Develop customer specific strategies and strong relationships with customers to get deep, high and wide into their organization.
• Manage portfolio of existing clients, leading customer negotiations and reviews, including contractual terms and conditions, KPI’s, pricing and product mix management, and contract renewals.
• Work very closely with field teams to ensure commitment delivery at every KA as per agreed contractual KPI's. 
• Follow Corporate protocol and processes for prospecting, structuring deals and gaining approval to allow for final proposal. 
• Act as a brand ambassador, focused on cleaning and safety, water, sustainability, efficiency and innovation. 
• Achieve targeted sales growth at a rate and profit margin consistent with targets for key and corporate portfolio 
• Maintain and use up-to-date knowledge of product and service lines, company sales philosophy and policy, company processes and industry conditions to initiate and close sales contracts. 
• Partner with our service team, Corporate Account Team, and inter-company partners to implement best practices to solve customer’s pest problems.

Minimum Qualifications:

• Bachelor’s Degree in any field.
• Minimum 5 years of experience in a business-to-business field sales environment. 
• Fluent in English and Malay.
• Strong customer service skills and integrity with extraordinary ability to develop relationships with senior customer decision makers within chain accounts. 
• Excellent interpersonal and communication skills. 
• Sound commercial business understanding, incl. financial acumen, analytical ability. 
• Strong problem solving skills with the ability to understand what the customer needs. 
• Good organization and planning skills with a high attention to detail.
• Ability to use technology and analysis tools (Customer relationship management software, Excel, PowerPoint). 

Preferred Qualifications: 

• Experience in dealing with large national and multi-national accounts. 
• Experience in developing and maintaining relations at a senior level within customer accounts. 
• Fluent in other local dialects. 
• Pest elimination and / or hotel and restaurant and / or Food manufacturer selling experience preferred
• Proven relationship management and consulting skills 
• Problem-solving ability to determine customer solutions 
• Proven negotiation & presentation expertise 
• Strong self-motivation & drive for results