Basic Info

Job Description

• Act as the primary point of contact for all HR matters.
• Promote employee understanding of company policies, HR procedures, and regulations.
• Gather and organize necessary documentation for administrative hearings and evidence.
• Collaborate with Operations to conduct performance reviews and coaching for underperforming employees to improve productivity and retention.
• Facilitate communication and build relationships between HR, Delivery, and Support teams.
• Communicate with Delivery and Department Heads about their specific challenges and develop strategies to reduce attrition and improve employee satisfaction.
• Participate in performance management reviews.
• Perform in-depth analysis to identify the root causes of employee attrition and dissatisfaction.

Job Requirements

• Bachelor's degree in any field; HR-related degree (e.g., Psychology, Sociology, HRM) preferred.
• 1-2 years of experience as an HR Generalist.
• Familiarity with various HR functions (Employee Relations, Labor Relations, Compensation & Benefits, Health & Safety, Data Management, Engagement, etc.).
• Strong knowledge of corporate compliance and labor laws.
• Understanding of DOLE, OSH, Labor Law/BWC, and government benefits/compliance.
• Proficient in Discipline Management (SCM/NTE, NOD, PS).
• Functional knowledge of Performance Management (Regularization Reviews, PIP, Annual Review).
• Process-oriented with a history of process improvement.
• Good understanding of BPO/IT industry standards.
• Must speak, read and write Japanese fluently (Equivalent to Native/N1)