Junior Technical Support Executive

About KKday

KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

Are you a tech-savvy problem solver with a passion for Apple products and a knack for resolving complex hardware and OS issues? We are seeking a highly skilled and experienced Systems Engineer to join our dynamic team. As a Systems Engineer, you will play a pivotal role in ensuring the seamless operation of our Mac-based infrastructure and provide exceptional support to our users.

Responsibilities:

1) MAC Hardware Troubleshooting and Maintenance

2) Monitoring, Analyzing, and Troubleshooting OS System Issues

3) Application Installation/Configuration and Training

4) Devices Security Compliance Check and Anomalies Monitoring

5) Assisting with Devices Maintenance and Updates during Onboarding/Offboarding Processes

6) Assisting with Network and Telephone System Troubleshooting

7) APAC MIS Issue Support

• Bachelor's degree or equivalent, with preference given to degrees in relevant technical fields.
• Minimum 1 year of relevant experience.
• ACiT (Apple Certified iOS Technician) and/or ACMT (Apple Certified Mac Technician) certifications are highly desirable.
• Experience with the Jamf management system will be an advantage, as we use it to manage our Apple devices.
• Previous experience working in an Apple repair center, handling MacBook repairs and parts replacement, will be highly valued.
• Customer service skills, with the ability to effectively communicate and assist both internal and external customers.
• Good understanding of common operating systems (e.g. Windows, macOS) and applications.
• Familiarity with network settings and troubleshooting.
• Experience in technical support or customer service management.
• Language proficiency: Mandarin & English