Basic Info

Job Description

• Help customers place online orders.
• Provide prompt support via phone and email.
• Handle payments and personal customer information securely.
• Actively assist customers to maintain trust in the brand.
• Report urgent issues to the right teams when needed.
• Work well with colleagues to improve support processes.
• Share ideas to enhance service quality.
• Stay updated by attending training and learning regularly.
• Achieve performance goals set by the company and client.
• Follow company and client rules and procedures.

Job Requirements

• At least 6 months of experience in customer service, regardless of industry.
• Recent graduates are encouraged to apply, especially those with degrees in English with Communication, English for Professionals, Mass Communication, or similar areas.
• Experience in a call center is not mandatory but would be an added advantage.
• A Diploma, Bachelor’s Degree, or equivalent qualification in any field is required.
• Must be proficient in English at a minimum of B2 level (covering reading, writing, speaking, and listening) as defined by the Common European Framework of Reference for Languages (CEFR).