Basic Info

Job Description

• Resolving and answering contacts from the players
• Reading and understanding logs for item restorations
• Use all resources at hand to provide the most epic gaming support experience
• Collaborate closely with specialized points of contact of the Player Support team to achieve the best outcome
• Managing account and billing-related issues
• Answering for in-game inquiries
• Proactively being involved in the most recent updates regarding this specific gaming industry

Job Requirements

• Education and Specific Training: Bachelor’s degree or equivalent diploma

• Work Experience: More than 1 year of experience in Customer Service/BPO/Gaming Support will be preferred

   

Exceptional writing skills;

• Fluency in the assigned language (minimum C1) and English, written and verbal (minimum B2)
• Passion for the online Gaming Industry (MMORPG)
• Exceptional verbal and written communication skills
• Creative and out-of-the-box thinking
• Strong team player
• Eager to do deep research to resolve any given issue
• Having critical thinking when presented with a yes/no decision
• Experience with different PC game Launchers and online Gaming (Game console knowledge is a plus)
• Positive attitude towards challenges and day-to-day changes

Additional Information

• Working Place: Kuala Lumpur, G Tower
• Working Time: Mon-Sun (Rotational Shift), 9 AM-6 PM