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Last updated 17 days ago

E-Client Services Executive (Luxury)

Basic Info

MYR 4,000 - 4,300 /mth

Malaysia | Kuala Lumpur

Full-time | On-site

Job Description
    • Manage the client service quality and client satisfaction by managing inbound/outbound client enquiries via emails, phone calls or online contact forms.
    • Coordinate online order processing, fulfilment, delivery, returns of online orders and stock inventory.
    • Handle client complaints, returns and follow through with the solutions.
    • Coordinate with other teams to support & execute digital marketing strategies to drive traffic acquisition, (SEO, EDM, Social Media) increase website visibility and online promotions.
    • Support in maintaining the E Merchandising and the smooth functionality of website.
    • Provide administrative support for the E-commerce operation.
    • To conduct daily/weekly/monthly reporting: client service analytics reports, E commerce performance reports, traffic/campaigns/promotions performance analysis, and ad hoc reports.
    • To perform any ad-hoc duties for the E-commerce store as assigned.
Job Requirements
    • Min of 1 year experience would be preferred
    • Motivated, passionate about beauty and loves to talk to customers
    • Language proficiency English and Mandarin (would be added advantage)
    • Performance driven and independent

Agensi Pekerjaan Find Talent Sdn Bhd
Human Resources, Staffing & Recruiting Small (10 - 49 Employees)

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