Basic Info

Job Description

We are seeking a highly motivated and detail-oriented Digital Media Executive to join our growing team. In this role, you will contribute to digital marketing initiatives while also supporting e-commerce operations, including order processing and inventory management. Additionally, you will play a key role in ensuring a seamless customer experience through effective service and support.

 

Key Responsibilities

✅ Digital Marketing & Merchandising

• Partner with internal teams to execute digital marketing strategies, including SEO optimization, email marketing (EDM), and social media campaigns to boost website traffic and visibility.
• Assist in E-Merchandising efforts to enhance product presentation and drive conversions.

✅ E-Commerce Operations

• Oversee online order processing, including order fulfillment, delivery coordination, and inventory management to maintain accurate stock levels.
• Monitor and support website functionality, ensuring a smooth and user-friendly shopping experience.

✅ Reporting & Analytics

• Generate daily, weekly, and monthly reports on key metrics such as e-commerce sales, website traffic, campaign results, and customer service performance to inform decision-making.

✅ Administrative Support

• Provide administrative support for e-commerce operations, ensuring all processes run efficiently.
• Handle ad-hoc tasks related to e-commerce, contributing to the overall success of the team.

✅ Customer Experience Excellence

• Serve as the first point of contact for customer inquiries via email, phone, and online forms, delivering prompt and professional responses.

• Resolve customer complaints and manage returns efficiently, ensuring a seamless and positive experience.

   

Job Requirements

Qualifications:

• Experience: A minimum of one year of relevant experience in marketing or related field within the beauty industry is preferred.
• Passion for Beauty: A genuine passion for the beauty industry and a strong interest in beauty products and trends are essential.
• Customer Engagement: A natural ability to connect with customers, build rapport, and provide exceptional service is crucial.
• Language Skills: Fluency in written and spoken English is required. Proficiency in Mandarin is a significant advantage and will be highly regarded.
• Work Ethic: A strong work ethic, a proactive attitude, and the ability to work independently and as part of a team are necessary.
• Performance-Driven: A results-oriented mindset with a desire to achieve goals and exceed expectations is highly valued.