Basic Info

Job Description

Join a globally renowned luxury brand, where you’ll drive digital innovation and elevate the online shopping experience. In this role, you’ll support high-impact campaigns, optimize SEO strategies, and ensure seamless e-commerce operations for a brand synonymous with elegance and excellence.

 

Digital Media Excellence

• Assist in managing high-impact digital media campaigns (paid social, SEM, display) from planning to execution, working closely with the Digital Media Manager and agency partners.
• Coordinate weekly agency meetings to align on media plans, timelines, and deliverables, ensuring compliance with brand guidelines and KPIs.
• Monitor and analyze campaign performance (ROAS, CTR, CAC) using tools like Google Analytics, delivering actionable insights through weekly/monthly reports.
• Drive SEO optimization via keyword research, on-page improvements, and content strategy, aligning organic efforts with paid campaigns (SEM, social) for maximum visibility.
• Support traffic acquisition strategies across SEA, SEO, and paid social to hit e-commerce KPIs.
   

E-Commerce Operations & Customer Support

• Assist in website management, including product launches, content updates, and promotional banner placements to ensure a flawless user experience.
• Execute monthly e-commerce activations, coordinating cross-functionally with marketing, CRM, and retail teams to align campaigns with brand standards.
• Provide customer service by resolving order inquiries, troubleshooting website issues, and delivering timely solutions to enhance satisfaction.
• Support ad-hoc e-commerce projects, from troubleshooting operational challenges to optimizing backend processes.
   

Cross-Functional Collaboration

• Communicate with internal teams (finance, retail, regional/central stakeholders) to align campaigns with broader business objectives.
• Manage administrative tasks, including PO/invoice processing, documentation, and campaign asset organization via platforms like Google Drive.
   

Job Requirements

• Bachelor’s degree in Business, Marketing, Digital Marketing, or a related field.
• Proficiency in Microsoft Office Suite, Google Analytics, and SEO tools (SEMrush, Ahrefs, or similar).
• Strong grasp of SEO best practices (keyword research, technical SEO, content strategy) and data-driven optimization.
• Analytical mindset with a focus on performance metrics (CTR, conversion rates, ROAS).
• Fluency in English (written/spoken); Mandarin proficiency is a plus for regional collaboration.
• Experience in fashion e-commerce or premium brand environments.
• Ability to thrive in fast-paced settings, balancing creativity with operational precision.
• Exceptional interpersonal skills, with a passion for delivering white-glove customer service.