Basic Info

Job Description

Our client is a fast-growing international brand in the wellness and spiritual lifestyle industry. With a strong digital presence and a commitment to delivering meaningful, personalized services, they provide a range of consultation-based offerings and lifestyle products to a global customer base.
 

Omni-Channel Customer Support

• Handle customer inquiries across various communication channels including phone, email, and in-platform messaging
• Ensure timely and effective resolution of post-purchase issues to enhance customer satisfaction

Platform-Based Business Support

• Provide post-sales assistance for 1-on-1 paid consultation services offered through the platform
• Manage return, refund, and exchange processes for peripheral wellness and lifestyle products

Job Requirements

• Immediate availability to start work
• Fresh graduates are welcome to apply
• Candidates with 1+ years of customer service experience will have an added advantage
• Native Mandarin and Cantonese speaker (must be able to read and write both languages)
• Able to communicate in English
• Strong interpersonal skills with a customer-focused mindset