Basic Info

Job Description

Customer Service Representatives are also responsible for providing overall reservations and related support to customers via phone, email. Processes transactions, prepares correspondence, and fulfils customer needs to ensure customer satisfaction.

 

Overall Responsibilities:

• Handle pre and post reservation inquiries by phone, e-mail and chat.
• Handle customer requests by phone and e-mail.
• Modify, change and/or cancel existing reservations.
• Make outbound calls to hotels/guests to arrangement special requests.
• Act as liaison between guest and hotel to resolve complaints.
• Manage relationships with hotels by providing high levels of customer service and account management support.

Job Requirements

• Experience in customer service or BPO is a plus (but not mandatory)
• At least Business level in Japanese
• Ability to communicate in English (reading/writing/basic speaking)
• Strong customer-oriented mindset and good problem-solving skills
• Team player with a flexible and adaptable attitude
• Basic computer literacy (typing, multitasking with various tools)