Basic Info

Job Description

• Customer Support: Answer inquiries on tariffs, billing, service usage, accounts, and more via phone, email, and chat.
• Issue Resolution: Handle and resolve billing, metering, and account-related issues with a professional and empathetic approach.
• Account Management: Support customers with updates, reconnection requests, and self-metering services.
• Advisory Services: Provide guidance on energy-saving practices, product usage, and renewable energy options.
• Payments: Assist with manual payment entries and reposting while ensuring accuracy.
• Complaint Tracking: Monitor and follow up on customer complaints and ensure timely resolution.
• Disconnection & Reconnection: Manage related customer requests professionally and efficiently.
• Smart Meter Inquiries: Coordinate installations and rescheduling across Malaysia.
• Crisis Support: Step up during service disruptions to ensure swift, supportive customer care.

Job Requirements

Experience:

• Minimum 6 months in a customer service or call center role preferred.
• Experience in utilities or telecommunications is a bonus.
• Fresh graduates with a passion for service are encouraged to apply!

Skills:

• Excellent communication in Bahasa Malaysia and English.
• Strong problem-solving and multitasking abilities.
• Ability to remain calm and professional under pressure.
• Familiarity with Microsoft Office and CRM systems.

Education:

• Minimum Diploma or equivalent.

Other Requirements:

• Willingness to work on a rotating shift schedule, including weekends and public holidays.
• Must be able to work at either our Kuala Lumpur or Petaling Jaya office.
• Additional language skills are a plus!