Customer Service - Native Japanese (Monolingual) | Food Delivery

Selangor, Malaysia
MYR 8,000 - 9,600 per month
Outsourcing/Offshoring/BPO/Call Center

Last updated 2 weeks ago

No longer accepting application

About the Company

Come and join our client's team now!

What you can expect from us:

  • Our location is nearby shopping malls and housing area
  • Fun and exciting staff activities every month
  • There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.

Job Description

  • To handle incoming calls, email & live chat from customer pertaining to various enquiries.

Job Requirements

  • Minimum experience working in a contact centre in a customer facing role in an international B2C environment for 0-6 months.
  • The ability to communicate with the emphasis on how well it is done, in terms of appropriateness, sensitivity and the capacity to deal with unfamiliar topics in Japanese.
  • Ability to deal with hostile questioning confidently
  • Ability to get and hold onto his/her turn to speak
  • Must be able to type accurately at 35 wpm.
  • Strong communication style
  • Strong written and verbal communication skills including ability to listen effectively
  • Customer Interaction
  • Ability to address customers’ service needs and adjust the language for different customers
  • Call control
  • Ability to control and drive direction of call with customer is all situations with an ability to adjust behavior and handle interpersonal situations
  • Problem solving
  • The ability to diagnose and identify problems and to then provide a quick, clear solution on the first contact 
  • Experience in gathering information and summarizing key facts
  • Friendliness
  • Ability to quickly gain trust and build rapport
  • Empathy
  • Ability to show individualised attention and personal involvement

Talk to a Consultant

Call (+60) 143275016