Customer Service - Mandarin Speaker

Jie Business Sdn Bhd, established in 2014 is the authorized distributor of OPPO in Malaysia. OPPO, a technology company founded in 2004 in Guangdong; is one of the world’s top 5 smartphone brands and a world-leading smart device manufacturer and innovator. OPPO believes that technology is able to help one live everyday life better and stay connected to what matters most.

Today, we have a workforce of 1,450 employees from diverse backgrounds and ethnicities. And currently we are present throughout Malaysia with 17 My OPPO Space, 81 OPPO Experience Stores, 19 Customer Service Centres and 10 branch offices.

We are always on the look-out for motivated, energetic, inquisitive, and fun people to join us. We offer great career growth opportunities and encourage innovative ideas to support our corporate Vision and Mission.

Roles & Responsibilities

• Delivering excellent customer service to customers via phone (inbound). This may be extended to other channels (email, live chat, social media) based on your skills.
• Providing accurate information on products and services to the customer.
• Consistently meeting individual and team KPIs and goals
• Maintaining a high degree of integrity and confidentiality – keeping customers’ information confidential at all times.

Job Requirements

• Good command of English & Bahasa Malaysia in both spoken and written
• Abilities to read and write Mandarin are an additional advantage, candidates fluent in Mandarin preferred as the role requires the candidate to deal with Mandarin-speaking clients.
• Proper phone etiquette with excellent interpersonal and active listening skills
• Resourceful, proactive, and able to work independently.
• Fast learner with good analytical thinking and problem-solving skills
• Ready to work in shift rotations based on business needs (6 days works)
• Able to work on public holidays and weekends (based on business needs)
• Must possess at least a Diploma, bachelor’s degree, or higher, in any field.
• Fresh graduates are encouraged to apply.