Customer Service Executive - Native Korean (Bilingual) | Mobility
Last updated 1 month ago
No longer accepting application
About the Company
Come and join our client's team now!
What you can expect from them:
- Our location is nearby shopping malls and housing area
- Fun and exciting staff activities every month
- There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.
Job Description
- Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
- Demonstrates ownership of every customer interaction to achieve successful first-time resolution on all contacts.
- Works with multiple technology applications and features to resolve customer contacts.
- Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
- To exceed customers expectation in terms of customer service & accurate information.
- Work in a team to achieve the required KPI elements and SLA.
Job Requirements
- Required language(s): Korean
- Good command of English
- Good written and oral communication skills
- Good organizational skills and attention to detail
- Computer skills, including internet, Word, Excel, Outlook and PC Based applications
- Confidentiality Standards
- Ability to adhere to processes, procedures and guidelines during the execution of tasks and assignments
- Keen to learn
- Education qualifications: Bachelor's degree in any industry
- Fresh graduates are also encouraged to apply
- Diploma/Certificate holder requires at least 5-7 years relevant working experience
- Applicant must be willing to work in 24/7 rotational shift
- Must be willing to work in Ara Damansara, Petaling Jaya, Malaysia
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