Basic Info

Job Description

• Excellent communication & influencing skills for engaging with internal and external teams (verbal & written).
• Proactive in improving customer experience.
• Highly organized & detail-oriented with a logical approach.
• Manages high workloads & deadlines effectively under pressure.
• Shows strong initiative & proactive decision-making.
• Good research skills & sound judgment.
• Collaborative team player, flexible & adaptable.
• Implements strategies to enhance customer experience.
• Positive work ethic & promotes a constructive environment.
• Professional demeanor & builds credibility quickly.

Job Requirements

• Fluent in spoken and written Mandarin & English.
• SPM/Diploma/Degree in any field.
• Fresh grads & retirees welcome.
• 1+ year related experience preferred.
• Strong verbal communication, phone skills & active listening.
• Customer-focused mindset.
• Ability to multitask, prioritize & manage time well.
• Resilient & adaptable to changing environments.
• Works well independently & in a team.