Basic Info

Job Description

• Handle customer inquiries professionally & empathetically via calls and WhatsApp, resolving issues effectively.
• Promptly manage escalated complaints using tickets, ensuring customer satisfaction.
• Promote products & services (including upgrades) to enhance customer experience.
• Use persuasive skills to retain customers considering downgrades.
• Meet productivity goals while providing excellent customer service.
• Be flexible & take on extra tasks as needed.
• Own personal KPIs & collaborate to achieve team goals.

Job Requirements

• Min. SPM/O-Level with 2+ years customer service OR Diploma with 6+ months OR Degree (fresh grads welcome).
• Experience in contact/call centres preferred.
• Fluent in spoken & written English and Bahasa Malaysia.
• Positive, enthusiastic, detail-oriented, responsible, trustworthy, ethical & goal-oriented.
• Strong customer service skills: attentiveness, empathy, patience, persuasive communication, phone manners, effective communication.
• Ability to work well under pressure.
• Flexible for rotational shifts (including weekends & public holidays).