Customer Experience Intern
Fujiaire Global Sdn Bhd
Selangor, Malaysia
MYR 800 - 1,000 per month
Internship
Intern
Work from Office

Last updated 3 days ago

About the Company

Fujiaire, a Malaysian air conditioner manufacturer, boasts a 40-year legacy of excellence, recognized globally for reliability, quality, and service.

Fujiaire has garnered accolades across 16 countries, including Qatar, Bahrain, Jordan, UAE, Saudi Arabia, Kuwait, South Africa, India, Bangladesh, Sri Lanka, Hong Kong, Macau, Vietnam, Brunei, Indonesia, and the Philippines.

On November 16, 2021, Fujiaire Global Sdn Bhd was established to distribute Cuckoo air conditioners co-created with Fujiaire in Malaysia. Led by Managing Director Wong See Wei, the company is committed to industry-leading innovation and service.

FujiCare, a Fujiaire Global subsidiary, provides installation, repair, and maintenance services for residential and commercial air conditioning units.

In March of this year, Cuckoo co-created with Fujiaire air conditioners entered the Malaysian market through a strategic collaboration with CUCKOO International (MAL) Sdn Bhd. Sales surpassed the initial target, reaching 66,000 homes. Sales volume for 2023 is projected at RM40.7 million, reflecting the success of the alliance.

Job Description

  • Daily Assigning Jobs to Contractors and Installers (via WhatsApp) based on the list from CUCKOO and update in the system.
  • Check job completion on CUCKOO System daily to ensure Installers upload all the required 10 documents into the system to close the job.
  • Inform installers to collect aircon from their nearest Warehouse.
  • Solve issues or matters pertaining to jobs assigned to Installers.
  • Remind Installers to call customers before the appointment date and time to ensure customer availability. At the same time inform customers via WhatsApp on what’s free and what’s chargeable.
  • Weekly check on the system to ensure all documents are uploaded for payment purpose.

Job Requirements

  • Diploma/ Bachelor Degree in Business Administration, Customer Service or relevant field related preferred.
  • Duration Internship at least 4 months and above.
  • Excellent communication and interpersonal skills.
  • Patience and the ability to handle challenging situations with professionalism.
  • Problem-solving skills and a proactive approach to addressing customer needs.
  • Familiarity with customer service software and systems.
  • Adaptability to evolving processes and procedures.