Basic Info

Job Description

• Coordinate and communicate with ground operators in Japan and other international destinations to ensure smooth tour arrangements.
• Plan, organize, and manage detailed tour itineraries according to client requirements and schedules.
• Prepare quotations, proposals, and related travel documentation in a timely and accurate manner.
• Handle billing processes, including invoices, credit notes, vouchers, and payment coordination.
• Create PowerPoint presentations and supporting materials as requested for clients or internal use.
• Serve as a key liaison with customers, providing excellent service and prompt responses to inquiries.
• Lead and accompany tours as required, ensuring customer satisfaction and seamless execution.
• Collaborate effectively with the sales and sales support teams to align on client needs and operational requirements.
• Conduct tour briefings and presentations when required.
• Assist in the planning, coordination, and execution of travel-related events and activities.
• Perform other related duties as assigned to support business operations.

Job Requirements

• Minimum 2 years of experience in the tourism industry or in an operations-related role.
• Strong teamwork, positive attitude, and a professional, service-oriented personality.
• Experience traveling to Japan is preferred.
• Willing to lead tour groups when required.
• Proficiency in Japanese or Mandarin is an advantage (JLPT N3 or above preferred).
• Good communication and organizational skills, with attention to detail.