Content Moderator - Mandarin Speaker (Outsourcing)

Our client provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

They help their clients achieve their customer experience aspirations by harnessing technology, human intelligence, and its global footprint. It serves clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Their expertise and strong footprint in Asia has made it a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

Our client’s commitment to delivering positive outcomes for our clients extends to its role as a responsible corporate citizen. Its Corporate Social Responsibility program focuses on positively transforming the lives of its people, its communities, and the environment. 

Our client employs more than 14,000 employees across 26 campuses globally, specifically Singapore, where it is headquartered, Malaysia, Thailand, Philippines, Mainland China, Hong Kong, South Korea, Japan, India, Romania, Spain, and Colombia.

• Review and moderate user-generated content including text, images, and videos for compliance with company's community guidelines.
• Identify and escalate potential risks and violations of policies.
• Maintain a high level of accuracy and attention to detail while performing content reviews.
• Collaborate with the customer support and legal teams to address content-related issues.
• Provide feedback and suggestions for improving content policies and procedures.
• Stay updated on relevant industry trends and best practices in content moderation

• At least a Diploma, Bachelor's Degree or Master's Degree in any field.
• Proven experience in content moderation or a related role, Fresh Graduates are encouraging to apply.
• Bilingual in English and Mandarin.
• Able to work shift, support 24* 7 business operation.