Booking Operations Executive

About KKday

KKday is accelerating the world’s transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing an one-stop platform to meet all travellers’ needs.

KKday has curated more than 300,000 unique experiences and activities in over 92 countries and 550 cities around the world. KKday has also stepped into the field of SaaS service (Rezio) and new OMO system (KKday Marketplace) to build up the business ecosystem.

The Booking Operations Executive is responsible to assist on manual fulfilment for customers. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities are to achieve goals like handle and resolve booking issues or queries and to perform optimisation on processes. You will be versatile in handling multiple software programs, prompt and accurate in your responses to systems and internal communications and provide a simple, rapid, competent support experience.

Responsibilities:

• Handles and resolves manual bookings, booking-related queries and cases based on company's policies and procedures
• Identifies and escalates difficult and complex issues to senior team members
• Maintains a positive, empathetic and professional attitude towards customers and merchants
• Liaises with internal departments and external merchants to fulfil booking amendments and refunds
• Enters, updates and maintains accurate information of all interactions, transactions, comments and complaints in the company's systems
• Keeps updated with company procedures and processes
• Shares merchant feedback with relevant departments for further improvements
   

We would love to hear from you if…

•  SPM/ O Levels or higher/ Preferably Diploma qualification and above
• Fresh graduates are encouraged to apply
• Preferred minimum 1 year of working experience in the service-related industry or equivalent
• Good organisation, attention to details, good time management and takes initiative
• Excellent interpersonal and communication skills
• Fluent in written and spoken English, Mandarin & Cantonese is a plus.
• Proficiency in MS Office including Word and Excel
• Able to work shifts (including weekends & public holidays)