Basic Info

Job Description

Responsible for managing customer inquiries, resolving concerns, and providing accurate information via inbound phone calls and emails. Acts as the primary point of contact for customers using the client’s online shopping platform to ensure a smooth and satisfying customer experience.

Key Responsibilities

• Respond to customer inquiries through phone and email channels.
• Address and resolve customer concerns in a timely and professional manner.
• Provide accurate and detailed information about products, services, and platform features.
• Ensure a seamless and positive customer experience throughout every interaction.
• Represent the client’s brand and uphold its image consistently across all communications.

Job Requirements

• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
• Prior working experiences in customer-oriented product environment, consulting, or operations role
• Ability to follow process and collaborate effectively to work in a team
• Excellent written and communication skills in Korean and English language
• Basic knowledge on computer operations
   

Preferred Qualifications:

• Inbound calls, email and chat support experience as an advantage.
• Have exceptional grammar typing accuracy skills – experience with business communication
• Patience when handling tough cases
• High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
• Flexible in shifting schedule

Additional Information

Working shift: Mon-Fri 9am-10pm / Sat-Sun 9am-6pm (rotational shift, 5 working days, 2 days off)