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Last updated 11 days ago

Bilingual Customer Success Specialist - Korean Speaker (Social Media)

Basic Info

MYR 6,800 - 10,100 /mth

Malaysia | Penang

Full-time | On-site

Job Description
    • Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
    • Identify customer needs and assist them in using specific features and functionalities in the social media platform
    • Follow-up with customers to ensure their technical issues are resolved
    • Become and remain knowledgeable aboutsocialmedia products and community standards
    • Use market-specific knowledge,signals and insightsto spot and scope scalable solutions to improve the support of our community of users
    • Identify inefficiencies in workflows and suggestsolutions
    • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
    • Gather, analyze and utilize relevant data to develop waysto improve the overall user experience on the site
    • Recognize trends and patterns, and escalate issues outside the company policy to the global team
Job Requirements
    • Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
    • Prior working experiences in customer-oriented product environment, consulting, or operations role
    • Ability to follow process and collaborate effectively to work in a team
    • Excellent written and communication skills in Korean and English language
    • Basic knowledge on Social media platforms as well as Computer operations

    Preferred Qualifications:

    • Inbound calls, email and chat support experience as an advantage.
    • Have exceptional grammar typing accuracy skills – experience with business communication
    • Patience when handling tough cases
    • High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
    • Flexible in shifting schedule

FIND Talents (한국어 채용 담당 부서)
Human Resources Micro (1 - 9 Employees)

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