Basic Info
MYR 6,800 - 10,100 /mth
Malaysia | Penang
Full-time | On-site
Job Description
- Responsible to resolve customer queries in a timely and accurate way through inbound call, email or live chat
- Identify customer needs and assist them in using specific features and functionalities in the social media platform
- Follow-up with customers to ensure their technical issues are resolved
- Become and remain knowledgeable aboutsocialmedia products and community standards
- Use market-specific knowledge,signals and insightsto spot and scope scalable solutions to improve the support of our community of users
- Identify inefficiencies in workflows and suggestsolutions
- Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
- Gather, analyze and utilize relevant data to develop waysto improve the overall user experience on the site
- Recognize trends and patterns, and escalate issues outside the company policy to the global team
Job Requirements
- Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver exemplary customer experience.
- Prior working experiences in customer-oriented product environment, consulting, or operations role
- Ability to follow process and collaborate effectively to work in a team
- Excellent written and communication skills in Korean and English language
- Basic knowledge on Social media platforms as well as Computer operations
- Inbound calls, email and chat support experience as an advantage.
- Have exceptional grammar typing accuracy skills – experience with business communication
- Patience when handling tough cases
- High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported
- Flexible in shifting schedule
Preferred Qualifications:
FIND Talents (한국어 채용 담당 부서)
Human Resources
Micro (1 - 9 Employees)
View Company Profile