Basic Info

Job Description

You will be facilitating immigration work, mainly on Singapore Permanent Resident and Singapore Citizenship applications. You will be responsible to develop and maintain the most up-to-date knowledge in Singapore inbound immigration regulations and policies to offer high-quality service to our clients with a keen eye for detail to perform with high work accuracy.

 

Job Responsibilities

• Manages immigration applications for clients relating to Singapore Citizenship and other applications etc
• Liaise effectively and work closely with clients on the required documents to ensure all documents are furnished for submission
• Advise clients on accurate documentation and provide advisory to them based on a deep understanding of Singapore inbound immigration regulations and policies
• Understand clients’ backgrounds and write cover letters to best present their profiles
• Ensure high work accuracy is delivered in all applications to the government bodies
• Provide exceptional customer experience and maintain high standards of service
• Attend to clients' queries and the completion of the formalities during and after post-submission within Company’s response time
• Updating and maintaining respective tracking sheets accurately in an organized and timely manner
• Any other duties assigned by Management

Job Requirements

• Diploma qualification in hospitality, mass communication, logistics or equivalent
• Strong verbal Mandarin communication skills and good written English skills
• At least 3 years of experience in client facing role
• No prior immigration experience is required as on-the-job training will be provided
• Good time management skills & must be able to handle a high volume of digital documents
• Ability to plan workload and meet deadlines