Basic Info

Job Description

Team lead is a key leadership role within a shared services or BPO environment, responsible for overseeing Accounts Payable (AP) and Employee Reimbursements (ER) operations. This role focuses on driving operational excellence, ensuring compliance, leading a high-performing team, and managing stakeholder relationships in a fast-paced, high-volume setting.
 

1. Team Leadership & Development

• Lead, coach, and mentor a team of finance professionals.
• Manage performance, conduct regular reviews, and support career growth.
• Build a motivated, engaged, and high-performing team culture.

2. Operational Oversight

• Supervise daily AP and ER processes, ensuring accuracy, timeliness, and adherence to internal controls and company policies.
• Oversee workload management, resource allocation, and capacity planning.

3. Process Improvement & Performance Management

• Identify and implement process enhancements for improved efficiency and effectiveness.
• Monitor key performance indicators (KPIs) such as SLA adherence, accuracy, and turnaround time.
• Leverage data insights for continuous improvement and informed decision-making.

4. Issue Resolution & Risk Management

• Proactively manage operational issues and escalations.
• Assess risks and implement controls to ensure financial and compliance integrity.
• Support internal and external audits and ensure audit readiness.

5. Stakeholder Engagement & Communication

• Collaborate with internal teams and stakeholders across different regions and time zones.
• Communicate clearly and professionally with both internal and external partners.
• Translate business requirements into effective operational solutions with a customer-centric mindset.

Job Requirements

• Bachelor’s degree or higher in Accounting, Finance, or a related field.
• 3–5 years of experience in BPO, shared services, or finance operations (preferably in AP & ER)
• Proven experience leading large teams in a fast-paced, high-pressure environment.
• Fluent in Mandarin (required) and English, both spoken and written.
• Good understanding of finance processes in BPO or shared services.
• Able to manage KPIs, monitor quality, and meet SLA targets.
• Strong problem-solving, analytical, and decision-making skills.
• Confident in working with stakeholders and communicating across cultures.
• Comfortable working with global teams and in different time zones.
• Proactive, detail-oriented, and focused on achieving results.