Basic Info

Job Description

As part of a major airline's B2B support team, you will handle phone and email inquiries from travel agencies. You will process procedures such as ticket reservations, changes, refunds, and special requests using airline-specific tools.

 

• Handling phone and email inquiries from travel agencies (B2B)
• Processing ticket reservations, changes, and refunds
• Handling group reservations and special service requests (e.g., wheelchair assistance)
• Processing using airline-specific tools
• Confirming refunds and payments (coordinating with internal departments)
• Handling escalations (phone/email)
• Achieving quality metrics (CSAT, FCR, etc.) and KPIs
• Proposing improvements within the team
• Participating in training and continuous skill development

Job Requirements

• Japanese: Native level (reading, writing, conversation)
• English: B1 to B2 level (required for training and internal communication)
• Ability to communicate politely
• Basic PC skills

Additional Information

• Workplace : Penang, Malaysia
• Work time : Mon-Fri(Including PH), 9AM-6PM

 

New graduates and those with no experience are welcome!