Basic Info

Job Description

• Provide timely support to customers through chat and phone.
• Handle customer’s concerns positively and professionally.
• Works with other team members in identifying better ways in providing better customer support.
• Participate in additional training courses as required.
• Maintains and improves quality of service by giving recommendations.
• Keeps job knowledge up to date by attending upskill training to improve skills.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies set by the company.

Job Requirements

• Educational Attainment: Degree or Diploma (Min)
• Educational Background: No specific background but passionate in helping customers is key.
• Typing speed of 40wpm, 90% accuracy.
• Computer literate – good understanding of Microsoft Windows and Microsoft Office
• Basic knowledge in finance and accounting (nice to have)