Basic Info

Job Description

• Handling inquiries via phone, chat, and email from Japanese customers using online payment services
• Verifying account information and transactions, and providing troubleshooting support
• Resolving customer issues promptly and courteously to enhance satisfaction
• Recording and reporting to internal systems
• Collaborate with other departments and escalate issues as necessary
• Propose quality improvements and participate in ongoing training
• Achieve KPIs (response quality, volume, etc.) set by the company and clients

Job Requirements

• Japanese: Native (Japanese nationality)
• English: Above conversational level (for internal tools/chat, TOEIC 450–600 or higher)
• Customer service or call center experience preferred (No experience required)
• Basic proficiency with Windows and Microsoft Office
• Customer-oriented with flexible problem-solving skills
• Strong problem-solving, analytical, and team collaboration abilities
• Interest in or basic knowledge of finance and e-commerce preferred

Additional Information

Working Hours:

• 5 days per week (shift system) / Monday to Sunday
• Working hours: 8:00 AM to 5:00 PM Malaysia Time
• Shifts are subject to change monthly

 

• Monthly salary: Determined based on experience and skills
• Visa acquisition support, travel expenses, and arrival hotel expenses covered
• Comprehensive medical insurance
• Paid leave and sick leave system
• Onboarding and ongoing in-house training programs
• Numerous opportunities for career advancement