Basic Info

Job Description

•  Handling inquiries from retail staff, healthcare professionals, corporate partners, etc.
• Guiding device and app usage and troubleshooting
• B2B support via chat, email, and phone
• Document and manage issue details (using tools like ServiceNow or Salesforce)
• Collaborate with relevant departments (IT, Logistics, etc.) to resolve issues as needed
• Provide accurate guidance based on SOPs and knowledge bases
• Support during onboarding and new feature rollouts
• Analyze trends in common inquiries and propose improvements

Job Requirements

• Japanese: Native or near-native level
• English: B2 level or higher (requires reading, writing, and conversational skills for business use)
• Experience in help desk, customer support, or related roles (1-2 years preferred)
• Customer service skills, problem-solving abilities, and multitasking capabilities
• Experience with CRM or ticketing tools (Salesforce, Zendesk, ServiceNow, etc.) is a plus
• Interest in beauty technology or tech products is welcome

Additional Information

📍Work Location: Penang, Malaysia (Livingstone)

🕗 Working Hours: Monday to Friday, 8:00 AM to 5:00 PM (Malaysia Time)

📅 Expected Start Date: By December 11, 2025 (tentative)

📄 Contract Period: 9 months (with possibility of renewal and conversion to permanent employee)