Basic Info

Job Description

• Handle pre- and post-booking inquiries via phone, email, and chat
• Respond to customer requests and provide troubleshooting support
• Process changes and cancellations of existing reservations
• Contact hotels and customers regarding special requests
• Act as a liaison between customers and hotels to resolve complaints and issues
• Build and maintain positive relationships with hotel partners through high-quality customer service

Job Requirements

• Experience in customer service or the BPO industry preferred (fresh graduates welcome)
• Japanese: C1 level or higher (native-level proficiency preferred), JLPT N2 or higher
• English: B1 level or above (reading and writing required; B2 preferred)
• Flexible and cooperative attitude
• Strong customer-oriented mindset and problem-solving skills
• Basic computer literacy (typing, multitasking, etc.)

Additional Information

Work Location : Kuala Lumpur, Malaysia (G Tower Office)

Working Hours : 5 days a week / 8 hours per day (Shift schedule between 7:00 AM – 10:30 PM)

Employee benefits include