Customer Service - Native Japanese (Monolingual) | Food Delivery

Come and join our client's team now!

What you can expect from us:

• Our location is nearby shopping malls and housing area
• Fun and exciting staff activities every month
• There is an opportunity to interact with people from different cultures and ethnicity (Europe, Asia Pacific, etc) as our client hires from across the globe.

• To handle incoming calls, email & live chat from customer pertaining to various enquiries.

• Minimum experience working in a contact centre in a customer facing role in an international B2C environment for 0-6 months.
• The ability to communicate with the emphasis on how well it is done, in terms of appropriateness, sensitivity and the capacity to deal with unfamiliar topics in Japanese.
• Ability to deal with hostile questioning confidently
• Ability to get and hold onto his/her turn to speak
• Must be able to type accurately at 35 wpm.
• Strong communication style
• Strong written and verbal communication skills including ability to listen effectively
• Customer Interaction
• Ability to address customers’ service needs and adjust the language for different customers
• Call control
• Ability to control and drive direction of call with customer is all situations with an ability to adjust behavior and handle interpersonal situations
• Problem solving
• The ability to diagnose and identify problems and to then provide a quick, clear solution on the first contact 
• Experience in gathering information and summarizing key facts
• Friendliness
• Ability to quickly gain trust and build rapport
• Empathy
• Ability to show individualised attention and personal involvement